Welcome to our Product Talks series, where Bectran's Platform Services experts discuss challenges in order-to-cash and how to use the platform to boost your operations.
Join us in this episode as Platform Services Chuting Li discusses Bectran’s payment portal. Learn how you can enhance customer experience and streamline your business’s payment process.
Do you have a topic you want to hear our take on? Let us know by emailing us at producttalk@bectran.com.
Below are some highlights from the conversation.
Q: What does the Bectran Payment Portal offer to businesses and their customers?
The Bectran payment portal is a fantastic resource for both businesses and their customers. When customers log in, [they] first will see a dashboard that has [a] high level overview of everything they need. That includes all the open invoices, the payments they've made, and also other information they have. They can also see all their open and closed invoices and make payments, set up autopay, manage payment methods, submit claims, track all the settlement information, and track their account credits. They have everything all in one place, so it's all about making the whole payment experience seamless and user friendly.
Q: How can users customize the portal to meet their individual needs?
You always start with understanding the customer's workflow and also the different phases of the project. So, when I talk about the workflow, it’s really understanding the organization’s workflow and the whole payment experience. For example, if a company wants to limit the customer’s access to just viewing the invoices without allowing payments or partial payments, that's totally doable and very easy to configure. And you can also set it up in multiple languages and add a custom message to each page so the customer will know what to do for the next step. It's all about a more personalized experience for your customers.
Also, there is flexibility when it comes to managing surcharges on debit cards. You can do it by state, by type, and surcharge rate. And this level of customization really helps the business tailor their experience to their specific requirements.
Q: How does Bectran keep online payments secure?
At Bectran, we really prioritize the security of online payments because we really understand how critical it is for businesses and [their] customers. We have encryption for data transmission. That ensures [that] any information transmitted during the payment process is encoded and unreadable to unauthorized parties. So, this gives another extra layer of protection. Our encryption protocols comply with industry standards, making sure that the user can really trust the data with Bectran.
At the same time, we also have tokenization. This transforms the sensitive payment data into a unique identifier token, and that will make sure that the actual payment information will never be stored or transmitted. Our system is always regularly updated to keep up with the latest trends and also security threats.
Q: What benefits does the payment portal bring to the cash application process?
Bectran’s payment portal just really brings everything together and cuts down the tedious manual workflow. It’s also about reducing the errors because we talk about how fraud or security threats could be really bad. But at the same time, error is something you don't want to see in the payment process. This means faster cash flow because you don't need to go back and forth about “All this data on the invoices [is] incorrect” or “We have another dispute about the invoice.” This is very important for the business because it's all about cash flow. Everything is integrated and easy to access. [With] Bectran’s payment portal, you can process the whole payment more efficiently and have quicker revenue recognition, and also better financial management
Plus, your customer is going to really like the whole experience because everything is all in one place, and the whole seamless payment experience will definitely boost [their] satisfaction. That makes the whole Bectran payment model a very scalable solution that not [only] adapts to your business process and [is] very customizable and configurable, but you also drive your operational efficiency and, most importantly, your customer experience, because at the end of the day it’s all about customer satisfaction.
If you want to see how Bectran’s payment portal can optimize the payment process for your business, schedule a demo today or contact us at info@bectran.com.